Mohammed Dhanish
Founder & CEO
Aura Global Infotech...
We provide professional BPO, customer support, sales, and digital solutions to help businesses operate efficiently and scale globally. Your Business. Our People. One Extended Team.
Contact Info
Contact Info
+91 99437 30784
Contact Info
info@auraglobalinfotech.com
Contact Info
155/B Back side Royal Enfield showroom Near lion villa Coonoor road Thalayathimund Ooty TN - 643001
About Us
Who We Are
Your Trusted Business Support Partner
AuraGlobal InfoTech provides BPO, customer support, sales, lead generation, back-office and digital business solutions designed to help companies operate efficiently and scale with confidence.
From customer engagement and outbound sales to business support and digital solutions, we build dedicated processes and teams around your business requirements.
From customer engagement and outbound sales to business support and digital solutions, we build dedicated processes and teams around your business requirements.
UAE & USA Market Focus
Supporting businesses across key international markets.
Why Businesses Choose Aura
More Than a Service Provider. Your Extended Business Team
At AuraGlobal InfoTech, we do not just handle tasks—we become an extension of your operations. By combining skilled professionals, modern technology, and streamlined processes, we eliminate operational bottlenecks so you can focus entirely on scaling your business across the UAE, USA, and beyond.
- 🌐 UAE & USA Focus
- 👥 Dedicated & Scalable Teams
- 🔄 End-to-End Business Support
- 🤝 Partnership-Driven Approach
- 📈 Growth-Focused Solutions
- 💻 Technology-Enabled Operations
- 💰 Cost-Effective Outsourcing
Our Commitment
0%
Professional Service. Reliable People. Measurable Results.
AuraGlobal InfoTech — Your Business. Our People. One Extended Team.
Professional Service. Reliable People. Measurable Results.
Your Business. Our People. One Extended Team.
Mission & Vision
Our purpose & future goal
our mission
Our mission is to provide businesses with dependable, cost-effective, and scalable solutions across customer support, sales, back-office operations, and digital services. We are committed to understanding our clients' businesses before delivering a solution, using technology to improve efficiency, and creating measurable value through every process we manage.
our vision
Our vision is to build AuraGlobal InfoTech into a globally trusted BPO partner. Over the coming years, our goal is to build a strong, technology-enabled workforce of 400–500 professionals, creating long-term opportunities for our employees while delivering measurable value to the businesses we serve.
OUR TEAM
The people behind Aura Global Infotech
We are a growing team of industry specialists, operational experts, and customer success managers dedicated to helping your business scale seamlessly.
Sudhakar Shanmugam
Co-Founder & CFO
Our FAQ’s
Frequently Asked Questions
Everything You Need to Know
Have questions about how our outsourcing partnerships work? Find answers to our most common operational inquiries below.
+91 99437 30784
info@auraglobalinfotech.com
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Do we get a dedicated team, or are agents shared across multiple clients?We build dedicated teams specifically for your business. Unlike traditional call centers that share agents across multiple accounts, your AuraGlobal InfoTech team will work exclusively on your processes, learn your brand voice, and function as a direct extension of your own company.
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How long does it take to onboard and launch a new team?Our standard onboarding timeline is between 2 to 4 weeks, depending on the complexity of the project. This phase includes understanding your requirements, sourcing the right talent, documenting Standard Operating Procedures (SOPs), and conducting thorough training before the team goes live.
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Will your team work in our time zone?Yes. We operate 24/7 to support our global client base. Whether you need standard business hours coverage in the UAE, overnight technical support for the USA, or round-the-clock customer service, we align our team’s shifts to match your exact time zone requirements.
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How do you train the team on our specific products and services?We take a highly collaborative approach to training. During onboarding, our operational leads work with you to capture your workflows and create a customized playbook. We train our agents on your specific CRMs, brand guidelines, and troubleshooting steps before they ever interact with your customers.
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What software and tools do your teams use?Our teams are completely software-agnostic. We work directly inside your existing tools—whether that is Salesforce, Zendesk, Shopify, HubSpot, Google Workspace, or custom internal dashboards. We adapt to your technology stack, not the other way around.
Ready to Grow With Us?
Our outbound teams are ready to connect your business with the right decision-makers across the UAE and USA. Let’s start the conversation.
We provide professional BPO, customer support, sales, and digital solutions to help businesses operate efficiently and scale globally. Your Business. Our People. One Extended Team.
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